Faqs

HOW LONG WILL MY ORDER TAKE?

WE AIM TO DELIVER YOUR ORDER BY MID-OCTOBER. AFTER YOUR ORDER HAS BEEN DISPATCHED, FOR U.K. ORDERS THEY WILL ARRIVE THE WORKING DAY AFTER WE LET YOU KNOW IT'S ON THE WAY. FOR INTERNATIONAL ORDERS, IT CAN TAKE UP TO 5 DAYS.

WHAT TO DO IF I HAVEN'T RECEIVED MY ORDER AND MY TRACKING NUMBER ISN'T WORKING?

SOMETIMES YOUR PARCEL WILL MOVE THROUGH THE SYSTEM WITHOUT BEING SCANNED. IF YOU DON'T RECEIVE YOUR ORDER WITHIN 5 DAYS OF DISPATCH (U.K.) AND 2 WEEKS OF DISPATCH (INTERNATIONAL) PLEASE CONTACT US.

WHAT COURIER SERVICE WILL YOU USE FOR MY ORDER?

WE SHIP ALL OUR U.K. PARCELS USING DPD AND INTERNATIONAL WITH DHL.

DO YOU ACCEPT RETURNS OR SIZE EXCHANGES?

YES. PLEASE GO TO OUR RETURNS PAGE TO INITIATE ONE OF THESE. PLEASE KEEP IN MIND THAT STOCK IS LIMITED AND YOU MAY INSTEAD BE REFUNDED INSTEAD OF RECEIVING AN EXCHANGE.

CAN I CANCEL OR MODIFY MY ORDER ONCE IT HAS BEEN PLACED?

PREORDERS MAY BE CANCELLED BEFORE THEY ARE SHIPPED, HOWEVER THEY CANNOT BE MODIFIED.

WHAT HAPPENS IF MY PARCEL IS RETURNED TO YOU BEFORE I HAVE RECEIVED IT?

IF YOUR ORDER HAS BEEN RETURNED TO US FOR INSUFFICIENT/INCOMPLETE ADDRESS, WE WILL TRY OUR BEST TO CONTACT YOU. IF INTERNATIONAL ORDERS ARE RETURNED THEY CAN INCUR A FEE TO BE RESHIPPED. IF WE DO NOT GET A REPLY FROM YOU WITHIN 7 DAYS WE WILL REFUND THE ITEMS ONLY.

I DIDN'T RECEIVE A CONFIRMATION EMAIL?

DON'T WORRY! JUST EMAIL US OVER THE FULL NAME AND EMAIL YOU THINK YOU USED WHEN ORDERING AND WE CAN RESEND THE CONFIRMATION EMAIL.

WHY WAS MY ORDER REFUNDED?

ORDERS CAN AND WILL BE REFUNDED IF THEY ARE FLAGGED BY OUR SYSTEM AS BEING POSSIBLY FRAUDULENT ORDERS. THE MOST COMMON REASON IS THAT CUSTOMERS PLACE AN ORDER USING A PROXY INTERNET CONNECTION. ANY ORDERS PLACED USING A PROXY INTERNET CONNECTION WILL AUTOMATICALLY BE FLAGGED AND REFUNDED. PLEASE DO NOT USE PAYPAL ECHECK WHEN PAYING FOR YOUR ORDER. THIS MEANS YOUR ORDER PAYMENT WILL BE SET TO 'PENDING' AND WE WILL BE UNABLE TO FULFIL YOUR ORDER UNTIL THE PAYMENT HAS COMPLETED. THIS CAN TAKE WEEKS WHICH IS WHY WE WILL BE REFUNDING ALL ORDERS THAT ARE SET TO PENDING.

LET US HELP YOU!

IF WE ARE DEALING WITH YOUR REQUEST/ENQUIRY COULD YOU PLEASE REPLY TO EMAILS ON THE SAME THREAD AS THAT WOULD HELP US SOLVE ANY PROBLEMS YOU MAY HAVE MUCH FASTER.

ON OUR CONTACT PAGE, PLEASE PROVIDE YOUR ORDER NUMBER OR FULL NAME TO ENSURE THAT YOUR REQUEST CAN BE DEALT WITH AS QUICKLY AS POSSIBLE.

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